Cancellation

 

There may be certain orders that we are unable to process and must cancel. The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, or problems identified by our credit and fraud avoidance department and  Product delivery issues..

 

Our Customer Service Team will communicate to you if all or any portion of your order is cancelled. If your order is cancelled after payment the amount will be reversed back in your Account.

 

Cancellation by the Customer

 

On receipt of the cancellation request, we shall cancel the order and refund the entire amount (less any transaction charges or banking charges that might have been incurred by us) if the order has not been processed by us. We will not be able to cancel orders that have already been processed or shipped out by us.

 

 

Refunds

 

 

We will refund the money in the same mode as the payment was made. If the payment mode was Cash On Delivery (COD), we will refund the money in  can be transfered to the Bank Account. User would need to add bank account details and then initiate transfer

Any shipping OR COD fees charged against the order will not be refunded back.

 

Returns Policy

 

We will accept returns within 7 days from the date of delivery as follows:

 

• In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you may return the product unused alongwith its original invoice, and in the same condition as you received it, in its original packaging along with original tags.

• Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. Please contact customer care if you open the packaging and discover that the item is damaged.

• Products damaged while being used do not qualify for a refund or replacement.

• In case we are unable to replace the damaged / defective product, we will refund back the order amount to you.

• In case your location supports reverse pickup, we shall be arranging a reverse pickup of the products from your location free of cost. You just need to pack the products properly and hand over the packet with our address to the courier person who we will arrange to come to your doorsteps. Please retain the receipt/POD given by courier personal. 

 

 

• Typical time of reverse pickup is 1-7 business days from the date of request, however in certain cases it may be longer. Customer shall get full refund amount entitled as per the policy if the request is raised within stipulated returns allowed time window and need not worry about reverse pickup delays.

• In case reverse pickup is not possible from your location, we will request you to send the products to us via courier on your own and we will refund the courier amount to the maximum of Rs 120 subject to submission of courier receipt via email. Ensuring that the product reaches un-damaged in our warehouse in this case is customer's responsibility hence we recommed using only reputed courier services and claim refund from them directly in case the package is lost by them.

• Refund shall be initiated once the products reaches back our warehouse and necessary checks are completed to clear the refund process.

• We strive to have the returns process as quick as possible however customer cannot claim any interest/penalty due to reverse pickup, transit or any other returns processing delays.

• We hold the right to deduct shipping charges of Rs 99 for every 0.5 kg of consignment weight in case customer is found to be returning too many orders to earn cash back discounts/credit card points OR found to be involved in any other fraudulent activity.

• We hold the right to cancel the order placed by the customer OR refuse the return request in case the customer has returned too many orders.

• In case of multiple products order, return request should be placed togther for all the products you want to return.

 

NOTE: Products that have been tampered with, opened and/or used cannot be returned.

 

Mode of Return

To provide highest standards of customer service and enable a completely hassle-free experience, we pick up the returns through courier collection FREE of cost Or the customers can directly send the product back to us through a premium courier partner and we shall refund you the courier cost subject to maximum of Rs 120.

 

Please e-mail us at info@vrindia.co.in if you have any questions on our returns policy.